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Privacy Policy

ITOCHU CHEMICAL FRONTIER Corporation regards the protection of the name, address, and other personal information (hereinafter referred to as “personal information”) provided by customers on our website as our social responsibility. We will protect personal information on our website as follows. The scope of application is within this website. Please be sure to check each website as we cannot be responsible for other websites linked from this website.

1. Purpose of Using Personal Information

We will use personal information provided by customers only for the purpose of sending out various materials, such as responding to customer requests and inquiries from us, and for other purposes described on this website. Personal information will not be used for any purpose other than the one above, unless prior consent is obtained.

2. Provision to Third Parties

We do not provide personal information to third parties without obtaining prior consent. However, the following cases are excluded:

  • When based on the law
  • When it is necessary for protection of human life, body or property, and it is difficult to obtain the person's consent
  • When it is particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain the person's consent
  • In cases where it is necessary for a national organization or a local public entity or a person who receives the commission to cooperate in carrying out the affairs prescribed by the law, it is difficult to fulfill the affairs concerned by obtaining the consent of the person in question.
  • When there is a request to provide information to a person listed in the following paragraph 3.

3. Shared Use of Personal Information

If the content of the request or inquiry relates to a product or service handled by an affiliated company of the Company, in order to respond appropriately to the request or inquiry from the customer, we will share personal information with our affiliates above. In addition, ITOCHU Corporation assumes all responsibility for the handling of the personal information in the above joint use.

4. Management of Personal Information

We take appropriate measures to prevent leakage and leakage of personal information.

5. Disclosure of Personal Information

We respond to requests from customers themselves for disclosure, change, suspension of use of personal information (hereinafter referred to as "disclosure") as follows.

1. Acceptance and response method of disclosure etc.

If you wish to disclose information etc., please apply by mail to the following address on the enclosed form (e.g. copy of driver's license, passport, insurance card etc.) for identification. We will reply in writing.

2-5-1, Kita-Aoyama, Minato-ku,Tokyo, 107-0061, Japan
Corporate Planning Group
Corporate Planning Dept.

2. "Purpose of use" of personal information acquired for proposal of disclosure etc.

We will handle personal information acquired in conjunction with a request for disclosure only within the scope necessary for disclosure. Documents submitted will be stored for one year after the response from our company and then discarded.

3. If you cannot disclose personal information

In the following cases, we cannot respond to requests for disclosure of personal information, etc.

  • If you cannot confirm that you are the customer (including inquiries by phone, email, etc.)
  • If there is a risk of harming the life, body, property or other rights of the person or third party
  • When there is a possibility that it will significantly affect the proper implementation of our business
  • When it violates other laws and ordinances
  • In the case where public order and moral violations are obvious and significantly contradict the social validity

6. “Complaint" Requests

1. Where to file a complaint about the handling of personal information

For complaints about the handling of our personal information, please contact:

By letter 2-5-1, Kita-Aoyama, Minato-ku,Tokyo, 107-0061, Japan
Corporate Planning Group
Corporate Planning Dept.
By Web Contact Us
About visiting us Please note that we cannot accept requests that you may have when you come directly to the office.

2. Name of "authorized personal information protection group" to which our company belongs and complaint address

There is currently no accredited personal information protection group to which our company belongs.

7. Revision of this content

The Company may revise this content as required by revision of laws and regulations.

The End.